Portfolio Examples

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• Sponsor of Made For Patient Program

SITUATION: The St. Louis site had tremendous opportunity to strengthen it's quality culture, starting by focusing on why colleagues come to work each day, which is to produce medicines for patients in need.

TASK: Utilize project management and change management best practices to improve the St. Louis site's quality culture.

RESULT: Delivered an exceptional customer experience through five major global regulatory agency commercial inspections by increasing colleague system and process adoption where safety comes first, and quality is always. By showcasing the WHY, WHAT, and HOW for front-line colleagues, daily inspection readiness and quality culture was strengthened and the site continued to transform their ways of working to increase processes by adopting new tools.

ACTIONS TAKEN > TOOLS & DELIVERABLES:

Change Communications & Training Plan:

• Audience Segmentation: Executive-level, Quality Compliance, Site

Sponsor of Made For Patient Program:

• Education 

  • Make product indications & impacts visible to colleagues

  • Provide information about illnesses & impacted patients

  • Facilitate client events to educate colleagues on the products we manufacture and how we help their patients

• Celebration

  • Partnering with customer teams to celebrate key milestones

  • Share positive feedback from customers on the program goals and impact

  • Have global leadership recognize the patient mission and impact at your site

• Engagement

  • Engaged staff have a positive impact on quality, delivery, retention, and recruitment. We want them to truly feel personal ownership for the quality of their work

  • Encourage/facilitate patient testimonies or visits to a site

  • Get your colleagues engaged in program activities

  • Encourage colleague testimonies

• Ownership 

  • Made For Ambassadors drive a continuous focus on our work for patients

  • Creating a culture of quality dedicated to improving lives based on our work, products & services that impact patients globally

  • When you come to work here, you join a community of colleagues who know their responsibility for patients

SharePoint Intranet HUB Site:

• First centralized site-wide CLOUD-based strategic initiative workspace

• Regulatory Roadmap Status Updates & Infographics

• cGMP Training Resources & Reminders

Teams Group: 

• Integrated w/ SharePoint to drive collaboration, engagement, expedite compliance requests, create transparency, & simplify escalation processes

Inspection Readiness & Quality Culture Content:

• (8) STL Core Connections cGMP Lessons & Trainings

• Videos, Slides, & One-pagers

• Digital Quality Content Library:

  • Data Integrity & STL-TV site signage

  • Weekly Data Integrity Moments integrated within Tier Board System

• Quality Month Reminders & ALCOA+ & data integrity tips/signage

• Quality Culture Closed Feedback Loop - See Something. Say Something.: 

  • Colleague Feedback Form via Microsoft Form to identify improvements

  • Submissions delegated to functional teams for follow-up

  • Smartsheet Dashboard developed to track outcomes & integrate to CAPAs

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• Printable: Annual Calendar

• Meeting Cadence Governance

• Meeting Effectiveness Playbook

SITUATION: The St. Louis Biologics manufacturing site was focused on growth and digital transformation with a need to create site governance and support change communications across strategic priorities, ensuring process and system adoption, change is embraced, and change sticks. By increasing governance, the site's goal was to:

• Believe in a shared vision

• Better understand roles and responsibilities

• Increase visibility to performance metrics and realize personal impact

• Use consistent methods to monitor and report across initiatives

• Increase accountability for actions

• Increase cross-functional collaboration

TASK: Enable St. Louis site strategic and operational governance to enhance team productivity and performance.

RESULT: 

1. PROCESS: Facilitated the on-going STRAP process to understand the site's strategic direction, vision, and better support the overarching Biologics business unit's goals and objectives. Partnered with Leadership to set strategic direction, collaborate with leaders to define strategic objectives, priorities, and long-term vision, and continuously engage with stakeholders through regular communications. Supported Leadership in our site's effort to enhance our Tiered Accountability process, and enable our people to find a better way everyday through visual, transparent accountability.

2. STRUCTURE: Established strategic initiative oversight process to review bowler metrics, KPI dashboards, and provide a consistent forum for leaders to discuss progress as a strategy steering committee. Partnered with Business Excellence Team to develop Smartsheet governance, outline consistent roles, responsibilities, and project procedures and templates, ensuring clarity and accountability in their governance functions.

3. COMMUNICATION & COLLABORATION: Collaborated and supported stakeholders, sponsors, and project managers with simplified change plans that focused on preparing for changes, managing changes, and sustaining planned outcomes over time.

ACTIONS TAKEN > TOOLS & DELIVERABLES: 

Strategic Initiative Planning

• Partnered across leadership team to outline AOP priorities and key focus areas, develop aligned X-matrix, site-level and functional KPI bowlers, and site prioritization plan.

• Facilitated annual strategic initiative planning sessions, developing X-matrix goals, objectives, and metrics to reduce waste and improve processes to enhance quality, operational excellence, customer satisfaction, and culture.

• Deployed site strategy through A3 execution, governed through Monthly Strategic Business Review process.

Site Master Calendar

• Digital: Smartsheet-based & integrated across Outlook, SharePoint & Teams

• Printable: Annual Calendar

• Developed standardized Smartsheet governance structure to strengthen project prioritization and implementation, create KPI visibility, provide actionable functional/cross-functional dashboards, and better track resource utilization. 

Meeting Cadence Governance

• Created and deployed meeting calendarization strategy, guided by fiscal milestones/key dates, establishing a strategic meeting cadence to support standard work adoption across Microsoft apps and Smartsheet.

Meeting Effectiveness Playbook

• Designed meeting effectiveness playbook supporting standardized, structured leadership/functional team meetings, enabling a governed process for colleagues to adopt, maintain, and easily align with.

WINs & WOWs Recognition Process

• WINS: Process, System, Tool adoption/usage that drives metric success  

• WOWS: People Recognition

• Examples for: Exceeding Expectations | Doing Things Right First Time | Finding Better Ways through PPI  

CLICK HERE FOR SAMPLES:

• Internal Change Communications Strategy & Plan

SITUATION: Strong need to align, inspire and unite the St. Louis Biologics manufacturing site through change communications strategy and framework, maximizing existing channels, increasing employee engagement and change adoption, activating colleagues with content that resonated with site priorities, and provide leader training on change and engagement best practices, including:

• SLT & Extended LT Functional Leadership Communications (SLT-1 Org Announcements, Site-wides, etc.)

• Strategy Deployment & Strategic Initiative Change & Communications

• Digital Tiered Board Transformation

• Extended Leadership Activation

• Master STL Site Calendar within Smartsheet

TASK: Develop and implement St. Louis site change communications strategy, framework, and editorial calendar to maximize existing channels, increase employee engagement, and drive success for strategic focus areas.

RESULT: Leveraged diverse, inclusive and collaborative culture, rooted in company's 4i Values, to strengthen competitive advantage, create structure, governance, and messaging alignment, while maximized existing channels to engage colleagues.

ACTIONS TAKEN > TOOLS & DELIVERABLES: 

Internal Change Communications Strategy & Plan

• Inclusive of: Executive leaders, Strategic Initiatives & Deployment, Functional Message Enablement, Reorganizations, Business Continuity, Transformational Change

Internal Editorial Channel & Tactic Calendar

• Critical > Priority > Important > Relevant > Engaging > Social

• SharePoint Intranet HUB Site:

  • First centralized site-wide CLOUD-based strategic initiative workspace

  • SharePoint Intranet Articles

• Town Halls Production & Presentations

• Lunch & Learn Trainings & Client-advocacy Sessions

• Viva Engage Announcements & Posts

• Teams Group Channel Strategy with Announcements & Posts

• Appspace Site Digital Signage

• Leader Messaging Guides

Business Continuity

• Outlined/implemented Business Continuity & Emergency Plan, leading cross-functional team to support contingency planning processes, war room development, disaster recovery, and corporate communications/leadership alignment.

• Partnered with Global Security Operations Council to create Everbridge SMS Mass Communication training and instructional guide for local site adoption and deployment, while overseeing the St. Louis site’s emergency preparedness communication strategy, scripting, and tool launch/utilization.